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FAQs

We are working to update our FAQs for all of our products. If you need immediate assistance, feel free to contact us or use our Live Chat if available.
 
General Questions:
 
Product Questions:
 
Where are items shipped from?
Currently, all items are shipped from Rockledge, Florida 
 

How much is shipping?
Shipping is based on location and can be calculated through the shopping cart prior to check out. Within your shopping cart, click on “Estimate Shipping and Tax” and enter your shipping information to get your shipping quote. 
 

What shipping method(s) do you use?
Currently we use USPS and UPS as our main shipping methods.
 

Do you ship internationally?
Yes, we can ship most of our products worldwide. Shipping cost vary based on location and can be determined prior to checkout.
 

How fast can you ship my order?
We do our best to ship all orders within 24 hours, but some items require more time to make, package and ship. If you need an item by a certain date, please contact us to see if we can meet your deadline. Expedited shipping may be necessary in order to ensure an on-time delivery.
 

Do you offer bulk pricing?
If you are looking to purchase a high quantity of a certain product, be sure to contact us for our bulk or wholesale pricing.
 

What is the return policy?

You may return most new, unopened items within 14 days of delivery for a full refund. Original shipping costs are non-refundable. Anything returned after the 14 day return period is subject to a 25% restocking fee.


You should expect to receive your refund within a few weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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How long will it take to get my order after it ships?
Delivery times vary with each shipping method and the distance from our shipping location.
UPS: Please see the map below (business days)
USPS: First Class - 1-5 Business Days
USPS: Priority - 1-3 Business Days
USPS International Priority: 3-10 Business Days

upstransitmap.gif

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Why won't my coupon code work?
All coupon codes issued by The Smart Baker have the following restrictions: All of our coupon codes are one time use per customer. You are able to use different coupon codes for different orders, but once 1 coupon code is used, it is no longer valid for repeat use. Coupon codes also expire or are valid for a limited time. Coupon codes and advertisements with no expiration date stated, expired 18 months after it was first issued. Please do not share coupon codes as this will result in the coupon code becoming invalid. Coupon codes are only valid to our retail customers and do not apply to our wholesale vendors. Coupon cods can not be applied to custom orders unless otherwise specified. 
 

I just purchased an iten, now it's on sale. Can I get it for the sale price?
If you purchased an item within the past 72 hours and it is now offered on our website for less, we will issue you a credit for the difference. Please email us at info@thesmartbaker.com with your name, order number and the item(s) that have been reduced in price.  Not valid on Free Shipping, Coupon Codes or any other Special Offers. Applies to product price only.
 
 
What are your cupcake towers and cake pop stand made of?
All of our towers and displays are made from washable, durable PVC.
 

How are the cupcake towers and cake pop stands assembled?
Our displays use our Patent Pending design of interlocking supports and system of slots and tabs ensure a secure and stable assembly.
 

How many cupcakes can the cupcake towers hold?
5 Tier Square: 80-100 standard cupcakes or 185-200 mini cupcakes
5 Tier Round: 70-90 standard cupcakes or 135-150 mini cupcakes
4 Tier Flower: 64-75 standard cupcakes or 85-96 mini cupcakes
3 Tier Flower: 36-48 standard cupcakes or 75-80 mini cupcakes
2 Tier Flower: 24-32 standard cupcakes or 45-50 mini cupcakes
 
The numbers vary due to size and arrangement of the cupcakes. These numbers do not include using the counter or table top as space for additional cupcakes.
 

I need a larger tower. Can you make me a custom one?
Yes, we can create a custom tower for your specific need or budget. Just contact us with all the specifications (amount of tiers, tier spacing, tier sizes, how many cupcakes or items you’re looking to display, etc.) and we can provide you with a quote.
 

How do you attached the Cake Pop Rings to the Cupcake Tower?
Because our towers are adjustable and can be used in many configurations, we suggest securing the rings to the tier by using double sided tape, scrap-booking glue dots, or for a more semi-permanent attachment, hot glue.
 

My display is hard to put together. What should i do?
We try to make sure that each piece has a nice snug fit to ensure a sturdy display when assembled. Sometimes it is easier to lay the tier flat on a counter and press the supports in. The use of a small rubber mallet may be necessary. This will help seat the tabs in place, and compress the material where needed.  If the tier that is giving you trouble is raised, there is sometimes too much flexibility in the tier which may make it difficult for the support to snap into place. As the display gets used the assembly process will be much easier as the material will compress slightly after the first few assembly.
 

Do you have a metric conversion apron?

Yes! A metric conversion apron is tough, but we think we picked the most commonly used items to convert.

metric-apron-proof.jpg 

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What font do you use for the monogram?
This is how the monogram appears for each letter:
monogram-letters.jpg
 
 
How long will it take to get my apron after I place my order?
Normal turnaround time on in stock color is 24-48 hours. Custom aprons will require more time and will vary depending on the design process. Transit time will depend on which shipping method you choose.
 
 
 
Can I have more than one letter put on the apron?
Our aprons can only accommodate 1 letter for the standard monogramming.
 
 
I want something besides a monogram on it. How much does it cost?
If you would like to personalize your apron with a custom logo, slogan or graphic, we can do that for a small additional fee which can range from $3.99 - $9.99 depending on a few variables. The best thing to do is email us before placing your order to let us know you would like a custom apron. If you can supply us with a clean vector (.EPS or .AI) file, the additional cost will be lower. If you do not have a vector image, we can convert different file types, however the additional fee will depend on how much time is needed to convert/create the file(s) provided and the size of the imprint area. 
 

What type of fabric is the apron made from?

The apron is made from 7.5 oz, 65% Polyester, 35% Cotton Twill.

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How do I wash my apron?

All aprons are machine washable. Wash COLD with like colors. Tumble dry low, or use a warm iron on reverse side. 

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Can I bleach my apron?

We DO NOT recommend bleaching your apron. 

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How is the apron One Size Fits All?

All of our aprons have a unique, one piece strap that makes it adjustable for all bakers. All you need to do is pull on the strings equally to raise the apron to the height you like. To lower the apron, just pull down.

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Can you make me a custom apron?

Yes! If you have a certain recipe, conversion or any other idea that you would want on your apron, we will make it for you. All custom items are priced individually and need to be ordered by contacting us via email.

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An item I want is a custom order, Pre-Order or Back-Ordered. How long until this item ships?

Pre-Ordered or Back-Ordered usually ship within 2-4 weeks depending on the product. These items are shipped on a first come, first serve basis, so shipping times can vary. Orders with Custom Items, Pre-Orded or Back-Ordered items will not be shipped until these items are back in stock. If there are other, in stock items, in your order, it will not ship until it can ship complete. This is to help keep our prices as low as possible but not incurring double shipping costs for these types of order. If items are needed by a certain date, please contact us.

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